We appreciate that with such a large customer base of more than 30 million households, sometimes things go wrong. We rely on feedback from our customers to try to put things right, and we aim to do this quickly and efficiently.
As a first step, we suggest you use Contact us to inform us of the problem so we can help you. However, if you would like to make a more formal complaint, please see our complaints section. Please enable Javascript in your browser. If you're happy with this, continue to use the site as normal or find out how to manage cookies. Calls to our numbers cost no more than a national rate call to an 01 or 02 number, whether from a mobile or landline.
If you get inclusive minutes with your mobile, calls to an number will be included. TV Licensing uses 03 contact numbers that will charge callers the same standard per-minute rate to get in touch as any other local phone call that is made from a UK mobile or landline.
However, you may even be able to contact a representative from the agency for free if you are using up any inclusive free minutes that have been offered by your service provider as part of a monthly tariff deal. The TV Licensing call centre is available during the opening hours of ampm Monday to Friday and on am-1pm Saturdays. About TV Licensing TV Licensing is a government body that is in charge of collecting fees from any UK household that watches or records live television.
Tell us that your property is not occupied. If you have an enquiry about your TV License cash instalment arrangement.
Apply to join the TV Licensing payment card. Listen to a short summary of how TV Licensing will use your data. If you would like to listen to a short summary of how TV Licensing will use your data. If they are contacted by the BBC to administer the collection of the television license fee and enforcement of the television licensing system.
We do not sell or pass or your data to any 3rd parties that are not part of TV Licensing unless required or permitted to do so by law. We are committed to save guarding your personal information. Whenever you provide us with your personal information including amongst others your name, address, telephone number and bank details.
We are legally obliged to use it in line with all laws concerning the protection or such information including the data protection act Calls made to and from TV Licensing maybe recorded or monitored to enable us to audit our customer service standard and ensure that we continuously improve them.
Recording for telephone calls are only kept for a limited amount of time the majority personal data we hold is processed within the UK. However some data is processed outside of the European Economic area. We only allow the processing of personal data outside the European Economic area when we are satisfied that there is an appropriate level of security and protection for our customers personal data and we where appropriate contractual obligations and safe guards have been put in place.
For more information on how your personal data is used please visit our website at TVlicensing. Report Problem Rate Company. Share this page:. Would you like to visit the to section of the site instead? Yes No. Renew your existing license To renew your existing license.
Yes I am aged 74 and over Are you aged 74 and over? Information on where your National Insurance number can be found For information on where your National Insurance number can be found. If you have your National Insurance Number and are ready to apply for your license If you're ready to apply for your license. No I'm not 74 and over No. Renew your license using a debit or credit card To renew your license using a debit or credit card.
Renew by direct debit To renew by direct debit. Yes the name of the license holder appears on the bank account Does the name of the license holder appears on the bank account.
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